Return Policy

How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

How do I return a product?

If, in the unlikely event that you wish to return our product, owing to defects (like damage in transportation or manufacturing) we will schedule a pickup using our logistics partner, and get it picked up at our cost. Please make sure the product is sealed properly. You can schedule a pickup using our logistics partner, at our cost, by emailing us at customercare@enorgen.com

Where do I return the product?

If for any other exceptional reason a return request is accepted you will have to send the product to :-

Alswamitra Botanicals

Returns Department

Address: ALSWAMITRA BOTANICALSLLP.

No. 1/5, Woodstock Centre, Nallurahalli, Whitefield,Bangalore 560066- India

Please also inform customercare@enorgen.com of the refund.